FAQs about Delivery
How long is your delivery time?
It depends on where you are.
The delivery time to the United States, Canada and Australia is approx 7 business days. Other countries: 7~14 business days.
How long does it take to process my order?
Most orders get processed and shipped within 5–10 business days.
If yours is taking longer, feel free to share your order number by mailing us [email protected] — we can check the status for you right away.
When will I get the tracking number for my order?
We’ll email you a tracking number as soon as your order ships — usually within 24 hours of it leaving our warehouse. If you don’t see the email, check your spam folder first!
I still haven’t received my shipping confirmation email?
We’ll send your shipping confirmation email to the address you provided once your package ships.
Sometimes these emails end up in your spam folder, though.
Try using your email’s search bar to look for “May Lanterns”—you might find it that way.
If that doesn’t work, you may have entered the wrong email address when placing your order.
Just email us at [email protected], and include your order number, we can pull up your info right away and either resend the confirmation or update you on the shipping timeline within 1–2 business days.
What’s my tracking number?
After shipping, customers will receive a shipping confirmation email with the tracking number.
How can I track my order?
To track your order, please visit our Track My Order, or https://www.17track.net/en.
Enter your tracking number and you will be able to track your order.
What if I still haven’t received my package?
If the tracking info says your order was delivered but you haven’t gotten it, check all around first.
Sometimes delivery drivers leave packages with neighbors, your building manager, or spots like your porch, garage, even behind bushes. Or reach out to the delivery carrier. They can pull the delivery photo (most drivers take one when dropping off packages) to show exactly where it was left.
If you need any assistant, feel free to email us at [email protected].
FAQs about Payment
What payment methods do you offer?
You can pay with Visa, Mastercard or Paypal.
Why is the checkout price different from the one on the product page?
All our payments are processed in USD, so the exact USD amount shows up at checkout. The price on the product page is just a reference—we calculate it based on your preferred currency (like EUR or GBP) using an average exchange rate. But exchange rates change daily, so the real-time rate at checkout might be a little different. That’s why you’re seeing a small gap!
Is there a way to make sure the product page price matches the checkout price?
Absolutely! If you set your preferred currency to USD on the product page (you can find the currency selector in the top right corner), the price you see there will be the exact same as the checkout price. No more surprises—since it’s the same currency we use for payments. That’s the easiest way to avoid discrepancies.
How to Apply a discount?
It’s super easy! When you’re ready to check out, look for the box that says “Enter Discount Code” (it’s right under your order summary). Paste your code there, click “Apply,” and the discount will automatically be taken off your total. Just make sure you don’t add extra spaces when pasting!
Why Does My Discount Code Not Work?
First, double-check the code—make sure you copied all the letters and numbers exactly (no extra spaces, and check if it’s case-sensitive, like if “A” needs to be uppercase). Then, check if the code is still valid (some have expiration dates) and if your order meets the minimum amount required for the discount. Those are the most common reasons it might not work!
If it still doesn’t work, please contact the email address: [email protected].
How do I get my discount?
The best way is to sign up for our email newsletter (you can do that down on our website footer)—we send exclusive discount codes to subscribers all the time, like holiday deals or first-order discounts. You can also follow our social media pages (TikTok, Instagram and Facebook) —we sometimes post flash discount codes there too!
Can I combine multiple discounts?
Usually, our system only lets you use one discount code per order—so you’ll have to pick the one that saves you the most. But keep an eye on our newsletter—sometimes we run special promotions where you can stack a free shipping code with a percentage-off code. We’ll definitely let you know when that happens!
FAQs about After-Sales
I accidentally made a mistake on my order. Can I modify my order?
If you need to make changes, reach out to us within 24 hours of placing the order. Email us at [email protected] and share your order number and the correct information, we will update it for you right away if it’s still possible.
We also suggest taking a moment to verify your order information (to avoid errors) right before and after you submit your order. We send an order confirmation email right after you place your order. Please take a moment to read through it and double-check your purchase details — like making sure your address and contact info are correct.
Can I get a return or refund?
If the items you purchased don’t meet your expectations—like if they’re defective, damaged, or not as described—you can email our customer service to ask for a refund or exchange.
Just send your request to [email protected] within 14 days of the delivery date.
Please contact us before returning the order. Check out the detailed return policy.
How long will it take to get my refund?
Once we approve your refund, we’ll issue it within 1–2 business days. After that, it takes 3–5 business days to post to your original payment account.
Will I get a notification when the refund is issued?
Absolutely. We’ll send an email to your registered address as soon as the refund is processed, including the issue date and transaction ID for tracking.
Can I cancel my order?
If you need to cancel your order, please contact us before it ships. Once the order is marked “Shipped” in our system, changes or cancellations can no longer be processed.
Include your order number and specific request, and contact our customer service team immediately via email: [email protected].
A full refund is guaranteed only for cancellation requests submitted within 24 hours of placing your order.
Other FAQs
Who can I reach out to if I’m interested in partnering with your team?
Email us at: [email protected].
We will make sure that our team will get back to you as soon as possible.
If you need more information about our products, feel free to check out our website.